Privacy Policy

Last updated: October 18, 2025

Composer Feedback is a service operated by Composer Forge.

This Privacy Policy describes how Composer Feedback (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from composerfeedback.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will:

Post the revised Privacy Policy on the Site
Update the "Last updated" date
Take any other steps required by applicable law

2. What Personal Information We Collect

Information You Provide Directly

Examples include:

Contact details (name, email)
Order details (billing address, payment confirmation)
Composition submission details (file uploads, feedback requests, specific concerns)
Customer support content (messages, inquiries, feedback)

Information Collected Automatically

We may collect usage data through cookies, pixels, and similar technologies, including:

Device and browser information
Network details (IP address, connection data)
Site interaction details

Information from Third Parties

We may also receive information about you from:

Vendors and service providers (e.g., payment processors, file upload services, hosting providers)
Payment processors (Stripe - bank account or card information, billing details)
File upload services (Uploadcare - file metadata, upload timestamps)

3. How We Use Your Information

We use your personal information to:

Provide Services: Process payments, receive composition submissions, deliver feedback, manage customer communications
Marketing & Advertising: Send promotional communications (with your consent)
Security & Fraud Prevention: Detect, investigate, and prevent unauthorized or illegal activity
Customer Support: Communicate with you, resolve issues, and improve our Services

4. Cookies

We use cookies to operate and improve our Site.

You may block or delete cookies via your browser settings. Please note this may affect site performance and certain features.

5. How We Disclose Personal Information

We may share your personal information with:

Vendors and third-party service providers (e.g., IT, analytics, payment processors like Stripe, file upload services like Uploadcare)
Professional composers who review your submissions (limited to necessary information only)
Business and marketing partners
Affiliates within our corporate group (Composer Forge)
In connection with business transactions (mergers, sales, bankruptcy, etc.)
Where legally required (e.g., subpoenas, legal proceedings)
With your consent or at your direction

We do not disclose sensitive personal information to infer characteristics about you.

6. User-Generated Content

Any content you submit (composition files, feedback requests) is treated as confidential and used solely for the purpose of providing you with professional feedback. We do not publicly share or display your compositions.

7. Third-Party Links

Our Site may link to other websites. We are not responsible for the privacy practices of these third parties, and you should review their policies separately.

8. Children's Data

Our Services are not directed at children. We do not knowingly collect personal information from individuals under 16. If you believe your child has provided information, please contact us to request deletion.

9. Security & Retention

While we use safeguards to protect your information, no system is completely secure. We recommend not sending sensitive data over unencrypted channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Submitted composition files are retained for 90 days after feedback delivery, then permanently deleted.

10. Your Rights

Depending on your location, you may have rights including:

Access / Know what personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate data
Data portability (obtain a copy and request transfer)
Restrict or object to processing
Withdraw consent where applicable
Opt out of promotional communications (unsubscribe links included in emails)

To exercise these rights, please contact us (details below). We may need to verify your identity before processing requests.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Composer Feedback
Operated by Composer Forge
Email: support@composerfeedback.com
Address: PO Box 5050, Studfield, VIC 3152, Australia